Read and reply to email inside Gript, keep every conversation attached to the work it belongs to, and clear your inbox without switching apps. Explained simply, with no jargon.
1
What the Inbox is
In plain English: one place for the two kinds of message that reach you in Gript.
The Inbox in the sidebar is a real email client, and it holds the two kinds of message that reach you in Gript. One switch at the top of the folder list moves between them.
Email
Your actual mail, from the Gmail or Outlook accounts you connected. Read it, reply, forward, file it, and attach a thread to the work it belongs to.
Comments
Everything written on your tasks inside Gript: mentions of you, replies on work you follow, notes on things assigned to you.
They are two separate inboxes sharing one screen, each with its own folders, its own unread counts and its own filing rules. Nothing you do in one affects the other.
The idea underneath: an email thread can be attached to a task. A customer conversation, a supplier exchange, a contract negotiation. Once attached it sits on the task, where your colleagues can see it, instead of in one person's mailbox.
You do not have to set everything up at once. Comments work the moment you start using Gript. Email needs a mailbox connected first, which takes a minute and is described below.
2
The Inbox at a glance
Here is exactly what you are looking at when you open it.
Three panes, left to right.
PaneWhat it holds
The folder listThe channel switch at the top, then your folders and the smart folders Gript keeps for you. Every number beside a folder is an unread count, so it goes down as you work and disappears when you are clear.
The listOne row per conversation, newest at the top, stacked under date headings the way a mailbox does. Drag its edge to make it wider or narrower and Gript remembers.
The reading paneThe conversation you picked, with everything you need to answer it. This is also where you write a new email, rather than in a popup over the top of your work.
On the toolbar above the listWhat it offers
ShowAll, unread, flagged, or with an attachment.
Sort byNewest, oldest, unread first, sender, or subject.
SelectTick boxes, for acting on many conversations at once.
SearchAn icon that slides a search box over the toolbar.
On a narrow screenThe panes stack, and a back arrow moves between them.
What a row tells you before you open itMeaning
Sender and subjectWho wrote, and about what.
A number after the subjectHow many messages are in the thread.
Board and groupThe task the conversation is attached to.
A paperclipThere is an attachment.
A pin or a flagYou marked it.
BoldUnread.
New to it? Click How the Inbox works in the Inbox itself. It is a short built-in tour of the folders, filters, rules and the two channels, and it is always right, because it ships with the Inbox.
3
Connecting an email account
You do this once. Until you connect, the Email side of the Inbox stays empty.
1
Open the email setting
Go to Settings › Email & calendar and click Connect. (The Connect email button on the empty Emails tab takes you to the same place.)
2
Pick Google or Microsoft
Choose your provider, sign in, and grant Gript permission. Gript reads and displays your mail and links it to items. It does not look at your mail for any other reason.
3
Wait a few minutes
Your historical mail starts appearing in the inbox within minutes. From then on new mail arrives almost instantly: Gmail uses push notifications and Microsoft uses Graph subscriptions, both near real-time.
You can connect more than one account. Personal and work, or one per workspace. The inbox shows the union of them all in a single list.
4
Folders
The ones you make, and the ones Gript keeps for you.
My folders are yours to create: click New folder, name it, then drag conversations in or use Move to folder from a row.
Filing is personal. Nobody else sees your folders, and moving a thread does not move it for anyone else.
Smart folders are built for you and cannot be edited, because they are just a view of what is already there.
FolderWhat is in it
InboxEverything that has arrived and has not been filed, snoozed, done or deleted.
SentWhat you sent, including mail sent before it was attached to a task.
DraftsMessages you started and have not sent. The number here is how many, not an unread count.
Not linkedMail with no task behind it yet. See below.
SnoozedConversations you pushed into the future, with the date they come back.
DoneConversations you have cleared. Nothing is deleted, they are just out of the way.
DeletedYour bin. Restore anything from here.
By contactEverything you have exchanged with one person, sent and received together, and the same for a whole company by its email domain.
Awaiting replyYou wrote last and nobody has come back to you.
Delivery statusA quiet health check on your connected accounts: receiving replies, sending but not receiving, or connected and quiet.
On the Comments side the smart folders suit comments instead: Mentions of me, Assigned to me, Following and My comments. Both sides also let you narrow to one board or one group.
Folders you have folded shut stay shut next time, and the smart folder group starts closed so your own folders are the first thing you see.
5
Filing rules
Let the Inbox sort itself.
Rules at the bottom of the folder list files new messages for you as they arrive. Click New rule, give it a name, and set it up in two halves.
1
When a message matches
From address is, From domain is (everyone at one company), Subject contains, Task name contains, or On board. A rule needs at least one of these, and you can combine them.
2
Then do this
Move it to one of your folders or leave it in the Inbox, and optionally flag it or mark it read.
The first rule that matches wins, so put the specific ones above the general ones. Rules are yours alone and are set separately for email and for comments.
The rule most people want first: From domain is your biggest client, move to a folder named after them. Their mail stops competing with everything else for your attention.
6
Reading a conversation
Three ways, because people read mail differently.
At the top of the reading pane you can choose how a thread is laid out. Pick once and every conversation follows it.
Conversation (Gmail-style)
Each message is its own card, and the quoted history collapses behind a toggle.
Latest only (Outlook-style)
Only the newest message, with the older ones inline underneath as the quoted block, indented the way Outlook does it.
Continuous (Apple Mail-style)
Every message flows down one pane, separated by a thin line, with the quoted history behind a small See more link.
Your reply takes its shape from the same choice, so you never read in one style and write in another. Formatting an email sent from Outlook is preserved as the sender wrote it, indents, dividing lines and all.
In the pane headerWhat it does
Reply, Reply all, ForwardAnswer the conversation.
Print, Full screenRead it or keep it outside Gript.
Folder and flagFile it or mark it without going back to the list.
Open taskOn a thread attached to a task, jumps to the work itself.
When a task has messages in both channels, the row shows a faint badge such as 3 notes. Click the chip in the reading pane and a panel slides in with the other channel on that same task, read only, so you can see what your colleagues said internally without leaving the email. You always reply in the channel that owns the message.
7
Acting on a conversation
Everything you can do to a row without opening it.
Inbox → right-click a conversation
Hover a row and the two most-used markers appear where they sit when set: Pin to top and Flag. Right-click for the full menu.
ActionWhat it does
Pin to topHolds that conversation above the newest mail in every folder until you unpin it. Yours alone, and it survives new messages arriving on the thread.
FlagA marker for "come back to this". The Flagged filter in the toolbar then shows only these.
SnoozeSends it away and brings it back later: in an hour, in three hours, tomorrow morning, next Monday, or in a week.
Mark read or unreadOpening a conversation marks it read at once. Mark unread puts the bold back if you want it to keep nagging you.
Mark doneClears it out of the Inbox into Done. Nothing is deleted, and Move back to Inbox undoes it.
Move to folderFiles it in one of your folders.
DeleteSends it to Deleted, where it can be restored.
Open taskJumps to the task the thread is attached to.
Select in the toolbar turns on tick boxes so you can do any of that to a whole batch: read fifty at once, file a client's year of mail in one move, clear a backlog.
A row with no task behind it, like a draft or a piece of unlinked mail, only offers the actions that make sense for it, rather than offering everything and failing.
8
Writing
New mail, replies, and drafts that wait for you.
New email at the top of the folder list writes in the reading pane rather than a popup, so you keep the full width of the screen. A reply opens in the same place, in the shape of the reading style you chose.
The composerWhat it gives you
WritingRich text, inline images and attachments.
Your signatureAdded automatically.
TemplatesLoad one of your saved bodies.
Cc and BccBoth there, folded away until you need them.
A recipient from a columnPick an Email column on the task and Gript sends to whatever address is in it. That is what lets an automation mail the right person without a hardcoded address. Several addresses in the column and Gript asks which one, rather than guessing.
Anything you start is saved as a draft. Closing with the X keeps it; the discard button throws it away, and Gript will not claim to have deleted a draft that was never written.
9
Mail that is not linked to a task yet
Send now, link later.
You do not need a task to write an email. Send one from the Inbox and it goes out immediately, landing in Not linked and in Sent.
Unlinked mailHow it behaves
Reading itThe same pane and the same reading style as everything else.
Answering itReply, Reply all and Forward all work inside it.
AttachmentsWork in both directions.
The only differenceA single chip saying it is not linked to a task.
Linking it laterLink attaches the conversation to a task and it leaves Not linked.
If they reply firstTheir answer joins the same conversation and shows on your Inbox front page, so nothing is lost in the meantime.
The other direction works too: Link thread in the folder list searches both your Gript threads and your unlinked mail at once, so you can find a conversation and attach it without knowing where it currently lives.
Files on a message show as cards under the text, with a preview, the file name, its type and its size. Click one to open it in Gript rather than downloading it, which is usually what you actually wanted.
Inline images sent inside the body render where the sender put them, and an oversized picture is held to the width of the pane instead of taking the screen over.
11
Calendar and meetings
Both live in their own guide now. Here is the short version.
The account you connect for email carries your calendar too, so there is no second login to manage. Switch Calendar sync on for a connected account in Control Panel, then Email & calendar, and choose which way events flow and which calendars take part.
Meeting invites are sent from a task Email tab with the Invite button, or straight from a slot on the calendar, and they reach anyone whether or not they use Gript.
The full detail (your calendar, connecting Outlook or Google, meetings on the calendar, attaching a meeting to a task, and how deleting behaves) is in Calendar and meetings.
12
Meeting invites from a task
The one part that belongs to email: sending an invite from the work itself.
The meeting invite composer Open a task, go to the Email tab, and click Invite beside New email.
In the invite composerWhat you set
The basicsTitle, agenda, location.
WhenA date with a start and end time, or all day, and a repeat if it recurs.
A reminderHow long before it should nudge everybody.
How you showBusy, Free, Tentative or Out of office.
WhoRequired and optional guests, set separately.
AttachmentsFiles that ride along with the invite.
Ask AIBeside the description. Drafts the agenda from the title, the guests and the length.
It works with no mailbox connected: Gript sends a standard calendar invitation by email that opens correctly in Outlook, Google Calendar, Apple Calendar and the rest, and your guests never need a Gript account.
Tracking the repliesWhat happens
The card on the taskLists every guest and where they stand: Accepted, Tentative, Declined or Awaiting.
When somebody answersIt arrives live, with no refresh.
A proposed new timeAccept it and Gript moves the meeting and re-invites everyone.
Everything else about meetings, including seeing them on your calendar and creating one without a task, is in Calendar and meetings.
13
Linking emails to items
This is what makes Gript email different: every thread can sit with the work it relates to.
There are three ways to get an email thread onto a task. Once it is attached, the thread shows up on the item's Email tab, and everyone with access to the item sees the conversation.
Reply from an item
Open the item, go to the Email tab, click Reply or New email. The message is linked automatically.
Forward to a board
Every board has its own inbound email address. Forward an external email to it and Gript creates a new task on that board carrying the message.
Link an existing thread
Open the task, go to its Email tab, and click Link existing email thread. Search for the thread and connect it, and it appears on the task.
Linking is the key habit. It moves email from "the inbox is my to-do list" to "the items board is my to-do list, and email is just the communication around each item."
14
Threading
Replies stay grouped, so a back-and-forth reads as one conversation.
ThreadingHow it works
How messages are groupedBy the standard mail headers, In-Reply-To and References.
A new message on an old threadJoins it automatically.
What the list showsThe latest sender and a short snippet.
What opening it showsThe full conversation, in order.
15
The composer
Write, format, attach, sign, and send, all in one panel.
Open the composer in one of three ways:
1
New email at the top of an item's Email tab
Once an account is connected, the New email button appears. It opens a fresh message linked to that item.
2
Reply at the bottom of any thread
Continues the existing conversation. Reply all is available too.
3
From an item's Email tab
Any email you start from an item is automatically linked to that item.
What the composer supports
Rich text: bold, italic, lists, headings, links, code.
Inline images: paste or drag them straight in.
Signatures: your New email and Reply / Forward signatures are added automatically.
Templates: pick one of your saved templates and edit before sending.
Track opens: a switch that tells you when the recipient opens the email.
The signature and the quoted prior message live inline in the composer (Outlook-style), not in separate blocks, so you can edit them like any other text.
The bottom bar. Send is the split button on the left: click it to send, or the small arrow beside it for more send options. Attach, Signature and Templates sit next to it, and the Track opens switch is on the row just above. To throw the draft away, click the trash icon (Discard) on the bottom right.
16
Signatures
Sign off the right way for each kind of message.
Control Panel, Email signatures
You set your signatures on an item's Email tab, under Email Settings. There are two fixed slots, and Gript picks the right one for each message. Both are rich text and can include images such as a logo.
New email signature
Added automatically when you start a fresh message from a task. Put your full sign-off here, with logo and contact details if you like.
Reply / Forward signature
Added automatically when you reply or forward, where a shorter sign-off usually reads better. Set it once and it applies to every reply and forward.
17
Templates
Reusable email bodies, from a quick reply to a fully designed HTML newsletter.
Control Panel, Email templates
TemplatesHow they work
Making oneSave template on an item Email tab. Manage templates edits them afterwards.
Who has themThey are personal to you, not shared across the workspace.
Using oneOpen the Templates dropdown in the composer and pick it. The body inserts at the cursor and you can edit before sending.
1
Rich text or HTML
When creating a template, a Rich text / HTML toggle sits above the body. Rich text is the normal formatting editor. Switch to HTML to paste a complete, designed email including style blocks, tables and CSS classes: HTML mode has an HTML / Preview switch so you can edit the markup, then flip to Preview to see how it renders. The markup is stored and sent exactly as written.
2
Browse ready-made designs
In HTML mode, Browse templates opens a gallery of professionally designed emails grouped by occasion (Business, Marketing, Events & Invitations, Newsletters & Blogs, Notifications & Simple). Preview any design with a Desktop / Mobile toggle, then Use this template to copy its HTML in. The 87 built-in designs are self-contained (no external images) and responsive.
3
Sending an HTML template
When you pick an HTML template in the composer, it appears as a read-only "Sending as-is" preview and is sent verbatim. Use Edit as rich text to drop it into the editor instead, or Remove to clear it.
Template patterns by team. Sales: discovery follow-up, demo confirmation, proposal sent. Support: ticket received, asking for more info, ticket resolved. HR: interview confirmation, offer letter, reference request. Marketing: event invite, newsletter promotion, partnership outreach.
18
Email tracking and automations
Let email activity move your work forward on its own.
Open an item, go to the Email tab, then Email Settings, then Tracking & Automation.
What you can set thereWhat it does
Open tracking by defaultEvery email you send tells you when it is opened.
Keep quoted history in repliesThe thread travels with the reply.
Small automationsRules that react to email activity. Each one is a trigger plus an action.
Triggers
When email is received (optionally only from an address or domain). When recipient replies. When email is sent from an item. When sent email is opened. When sent email is not opened after N days. When item status changes to a chosen status.
Actions
Notify you in-app. Change the item's status. Assign the item to someone in your workspace. Send one of your own template emails.
Track who you have emailed. Add the automation When email is sent -> Change item status -> "Email sent". The moment you send from an item, its status flips, so a glance down the board tells you who has been contacted and who is still waiting. (Emails that an automation itself sends are ignored by this trigger, so it never loops.)
Automated badge and no double-sends. Any email a rule sends is marked with an Automated badge in the Email tab and the inbox, so you can tell it from a person's email. If two rules would send near-identical emails to the same person within a minute, Gript sends one and skips the duplicate.
19
Let someone outside Gript change a task from inside the email, no login needed.
An action button is a button you drop into an email that lets the recipient change something on the task, for example move it to a status, without logging in to Gript. It suits approvals and simple confirmations from people outside your workspace.
1
Insert one
In the email body toolbar (in the composer, and in the template editor in both Rich text and HTML modes) click the action-button icon. The dialog has two panes: the left is what the button does, the right is how it looks, with a live preview.
2
Say what it does
Fill in the sentence "Set [column] to [value]". For a status-like column you can switch on an Approve / Reject pair: two buttons where clicking one disables the other. Then type the button text and pick a colour.
3
Style it, then insert
On the right you choose Corners (Rounded, Pill, Square), Size (S, M, L), Fill (Solid, Outline), and an optional hover effect. Click Insert button and it appears in your email. Click it again later to re-open the dialog and edit it.
Safe by design. The recipient clicks the button and lands on a small Gript page that asks them to press one button to confirm. It shows no board, task or field names. Each button works once and is locked to that one task, field and value; the secure link is created only when the email is sent, so a forwarded email can only ever do that single pre-approved thing. Buttons expire after 30 days.
20
Sharing a task with someone outside
A short pointer: this has its own guide.
An update request is a link that lets a client, a supplier or a contractor see and fill in the fields you choose, on the tasks you choose, without a Gript account. They sign in with a six digit code emailed to them, so a forwarded link does not let a stranger in.
Once a task is shared that way, its Comments tab becomes Messages and you can talk to that person on the task itself, keeping your own internal notes on the same screen without any risk of them being seen.
The full detail is in two guides: Sharing work with people outside Gript for the link itself, and Client messages for the conversation.
21
A simple triage routine
How to clear your inbox in a few minutes, the Gript way.
1
Open the Inbox and stay on Email
The folder list shows you where the unread mail is before you read a single message.
2
Set Show to Unread
One pass down the list. Anything that only needed reading is now read.
3
Snooze what is not for today
Right-click, Snooze, tomorrow morning or next Monday. It leaves the Inbox and comes back when it is useful.
4
Reply to what is quick
Answer in the reading pane and move on. The reply lands on the task if the thread is attached to one.
5
Attach anything that is real work
Link the thread to a task, or create the task from it. That is the habit that makes the boards, not the mailbox, your to-do list.
6
Mark the rest done
Done clears a conversation without deleting anything. Finish with an empty Inbox and every folder count at zero.
If the same kind of mail keeps arriving and keeps needing the same treatment, stop triaging it and write a rule for it instead.
22
Common questions
Quick answers to what people ask most.
Can Gript see my whole mailbox?
Gript sees the mail in the accounts you connect. We do not look at your mail except to display it and link it to items.
Can I send from a custom domain?
Outbound goes through your connected Gmail or Microsoft account, so the sender is the same as it would be in those tools.
Can I have multiple email accounts in one inbox?
Yes. Connect them all under your user and the inbox shows the union of them in one list.
What happens to a thread if I delete the linked item?
The thread stays in the inbox. Only the item link is removed.
Can I auto-link emails by rule?
Not directly yet. The closest is forwarding an email to a board's inbound address, which creates a new task on that board carrying the message.
What is the difference between the Comments and Emails tabs?
Comments are notes people left on your tasks inside Gript, including @ mentions of you. Emails are real messages from your connected Gmail or Outlook account. The @ Me filter on the Comments tab narrows to threads where you were mentioned.
The Emails tab says "No email account connected". What do I do?
Click Connect email on that empty state, or go to Settings -> Email & calendar -> Connect, and sign in with Google or Microsoft. Your mail appears within minutes.
Do I need to connect a mailbox to send a meeting invite?
No. With Outlook or Google connected, Gript creates the real event on your calendar. With nothing connected, Gript still emails a standard calendar invitation that opens in Outlook, Google Calendar, Apple Calendar and the rest, so guests never need a Gript account.
Why can I not see the Emails tab or the Inbox at all?
Email is behind a feature flag (EMAIL), and calendar sync and action buttons have their own flags (CALENDAR_SYNC, EMAIL_ACTION_BUTTONS). If a piece is missing for you, ask your workspace Owner whether it is enabled.
Where did the Comments and Emails tabs go?
They are the channel switch at the top of the folder list. Same two inboxes, but each now has its own folders, counts and rules instead of sharing one filter bar.
Can I file a conversation without deleting it?
Yes, and that is what most of the Inbox is for. Move it to a folder, mark it Done, or snooze it. All three take it out of the Inbox and none of them destroy anything.
Does moving mail into a Gript folder move it in Gmail or Outlook?
No. Folders, flags, pins and snoozes here are yours and stay here. Your mailbox is untouched.
Can I email someone before there is a task for it?
Yes. Write it from the Inbox and it sends straight away, sitting in Not linked until you attach it to a task, which you can do at any time, including after they reply.
Why does a thread look different from how my colleague sees it?
The reading style (Conversation, Latest only, Continuous) is a personal choice stored in your browser. It changes nothing about the message itself.
I deleted something in the Inbox by mistake.
Open the Deleted folder and restore it. That works for ordinary threads, for unlinked mail, and for drafts.
